Industry: Below we have examined 3 ecommerce instances where we used the “abandoned cart” solution  – displaying ads to those who commenced the purchase process but didn’t finish it. However, the practice of the “abandoned cart” works well also in other industries by separately addressing people who started the process of signup for a service, but did not finish it.

    Services used: Google Display & Facebook

    THE CHALLENGE
    • Most people who add an item to the cart and leave the payment for later, do not finish the purchasing process. If you’re using ecommerce tracking on Google Analytics, under “Shopping Behaviour” you can see how many people bounce at each step of the process;
    • Lower the price per conversion and improve the conversion rate (percentage of people who make a purchase).
    THE SOLUTION

    Abandoned cart remarketing – when a user adds an item to the cart but doesn’t make a purchase; within the next few days they will see a repeated ad that invites to come back and finish the purchasing process.

    THE RESULT

    COMPARED TO CLASSIC REMARKETING

    The abandoned cart purchases composed from 5% to 75% from the total number of remarketing purchases. The number of the abandoned cart remarketing purchases mostly depends on the number of monthly cart views.

    Comparing campaigns of 3 different clients carried out on various platforms, it was confirmed that the abandoned remarketing campaigns show a lower price per signup in all cases:

    • In one case, the abandoned cart remarketing campaign’s price per purchase was -925.56% lower, compared to that of the classic remarketing campaigns.
    • In another case, the abandoned cart remarketing campaign’s price per purchase was -342.67% lower, compared to that of the classic remarketing campaigns.
    • In the third case, the abandoned cart remarketing campaign’s price per purchase was -273.32% lower, compared to that of the classic remarketing campaigns.

    COMMENTS AND SUGGESTIONS ON ABANDONED CART REMARKETING

    • When setting up the abandoned cart audiences, it is also wise to adapt the banner visual – separating the abandoned cart audience without ad adaptation will bring lower results compared to when the banner is adapted.
    • It is recommended to limit the number of days the abandoned cart banner is shown. The recommended display time can be calculated by discovering the Time Lag section. In this section, it is possible to see how many days it takes to make a purchase since the first view of the website. If most of the purchases are made within 3 days, the abandoned cart ad should be limited to 3 days. However, if the report shows that the most purchases are made within 7-14 days, it is worth displaying the abandoned cart ad for a longer period of time.
    Client No. 1
    Price per conversion
    Conversion rate
    Abandoned cart
    2.22 €
    6.30 %
    Classic remarketing
    20.51 €
    0.93 %
    Difference
    -89.20%
    678 %
    Client No. 2
    Price per conversion
    Conversion rate
    Abandoned cart
    1.37 €
    16.41%
    Classic remarketing
    4.68 €
    5.26 %
    Difference
    -70.82%
    312%
    Client No. 3
    Conversion rate
    Konversiju līmenis
    Abandoned cart
    8.78 €
    1.64 %
    Classic remarketing
    23.98 €
    0.55%
    Difference
    -63.41%
    300%